Privacy Policy – HakunaTV

1. Who we are

This website (HakunaTV) is operated by our dedicated team providing digital content and streaming services. We are committed to respecting your privacy and protecting your personal data in accordance with applicable laws.

2. What data we collect

We may collect the following information:

  • Contact data: name, email, phone number.

  • Usage data: IP address, approximate location, device type, session duration.

  • Payment data: payment token (Stripe, PayPal, Wise, etc.). We do not store credit card information.

  • Cookies: used to enhance your browsing experience (see our Cookie Policy for more info).

3. Why we collect your data

We use your data to:

  • Provide and activate your IPTV/streaming service.

  • Send access details, reminders, or renewal notifications.

  • Prevent fraud and ensure account security.

  • Analyze performance to improve service quality.

  • Send promotional offers (only with your consent).

4. Who we share your data with

We may share your data only with:

  • Trusted payment processors (Stripe, PayPal, Wise).

  • Cloud infrastructure providers (for secure server operations).

  • Analytics tools like Google Analytics (IP anonymized).

  • Messaging platforms like Twilio and WhatsApp Business for support communication.

We never sell or rent your personal data.

5. Data retention

We keep your data:

  • As long as your account is active.

  • For up to 5 years after last use to comply with legal or tax obligations.

  • Or until you request data deletion.

6. Your rights

You have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion or anonymization.

  • Withdraw consent for marketing.

  • Request data portability.

Contact us at: dpo@hakunatv.com

7. Security

We use TLS 1.3 encryption, secure authentication, and strict access controls. Our infrastructure is regularly audited and protected against unauthorized access.

8. Minors

Our service is intended for users 18 years and older. We do not knowingly collect data from minors.

9. Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page, and we’ll notify you via email or banner if changes are significant.